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Terms and Conditions

Our terms and conditions provide a framework for how we do business, ensuring the highest quality of service for our clients. Our policy outlines the rights and responsibilities of both parties, and we expect all clients to adhere to these terms when engaging with our services. We are committed to upholding these standards to ensure a successful and satisfactory experience.

About the Mediation Consultancy

OUR RELATIONSHIP WITH YOU

Your Mediation Consultancy Terms of Service ("Agreement")

This Agreement was last modified on 22 June 2023

 

Please read these Terms and Conditions completely using this domain which is owned and operated by the Collaborator at the Mediation Consultancy. This Agreement documents the legally binding terms and conditions attached to the use of this website . By using or accessing the Site in any way, viewing or browsing the Site, or adding your own content to the Site, you are agreeing to be bound by these Terms and Conditions.

 

By accessing and using this service, you accept and agree to be bound by the terms and provision of this agreement. In addition, when using these particular mediation services, you shall be subject to any posted guidelines or rules applicable to such services. Any participation in this service will constitute acceptance of this agreement. If you do not agree to abide by the above, please do not use this service

About The Mediation Consultancy

The Collaborator at the Mediation Consultancy is a website and host marketer which, amongst other things, promotes the services of mediators and dispute resolution professionals in the UK.

We provide a facility which enables you to pay a consultancy fee for a number of mediation services, as well as mediation service information from the third party mediation providers on our website. This will enable you make an informed decision before proceeding to your chosen provider for further information.

 

We do not provide financial or other advice in relation to the services compared or promoted, nor do we provide a personal recommendation or endorsement that comes directly from the Mediation Consultancy.

When it comes to our mediation providers, we don’t choose favourites. We offer impartial and independent services and our results are always clear and transparent. Amongst providers that may appear are services that also appear on other provider websites.

This site and its components are offered for informational purposes only; this site shall not be responsible or liable for the accuracy, usefulness or availability of any information transmitted or made available via the site, and shall not be responsible or liable for any error or omissions in that information.

You must only use this site for legitimate business services.

You must provide accurate and complete information when using this website so that we can provide the most appropriate service.

This site must only be used by UK residents. Nothing in these Terms and Conditions will constitute a promotion for services outside of the United Kingdom.

We provide a consultancy service and where you propose to enter into a separate agreement or policy with a service provider, you should check their terms and conditions to ensure that you are comfortable with them.

 

Privacy

 

At certain points in the website navigation, you may be asked to share your email address or other personal identifying information with us. As provided in these Terms and Conditions, such information will never be distributed to a third party and it will never be publicly visible without your express written consent. Your email address will only be used to send you any information that you have specifically requested you wish to be notified about.

 

We will comply with all applicable data protection legislation from time to time in force in respect of the personal data we collect from you. Additionally we will observe the terms of our Privacy Policy.

Links to Other Websites

 

Our Site does contain a number of links to other websites and online resources that are not owned or controlled by the Mediation Consultancy. the Mediation Consultancy has no control over, and therefore cannot assume responsibility for, the content or general practices of any of these third party sites and/or services. Therefore, we strongly advise you to read the entire terms and conditions and privacy policy of any site that you visit as a result of following a link that is posted on our site.

 

Disclaimer 

 

All of the content contained on the site is edited, checked, and verified for accuracy as much as it is possible to do so. However, we cannot guarantee either its accuracy or the safety of any external links it might contain. the Mediation Consultancy, as well as its owners, affiliates, and contributing authors can therefore not be held responsible for any problems or damage that occurs as a result of making use of material contained on our site.

 

Intellectual Property

The Site and its original content, features, and functionality are owned by the Collaborator and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws as appropriate and required by law.

 

Governing Law

This Agreement is governed in accordance with the UK Law of England and Wales.

Payment

 

All payments are due upon receipt. If a payment is not received or payment method is declined, the buyer forfeits the ownership of any mediator services purchased. If no payment is received, no mediator services will be provided on the website.

 

Cancellation

 

A mediation service may be cancelled up until payment has been processed. Once payment has been processed, the buyer is responsible for payment. The mediator services will remain on the website until its full expiry date.

 

Termination

We may terminate your access to the Site, without cause or notice, which may result in the forfeiture and destruction of all information associated with your account. All provisions of this Agreement that, by their nature, should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

 

Changes to This Agreement

 

the Mediation Consultancy reserves the right to modify these Terms and Conditions at any time. We do so by posting and drawing attention to the updated terms on the Site. Your decision to continue to visit and make use of the Site after such changes have been made constitutes your formal acceptance of the new Terms and Conditions. Therefore, we ask that you check and review this Agreement for such changes on an occasional basis. Should you not agree to any provision of this Agreement or any changes we make to this Agreement, we ask and advise that you do not use or continue to access the Mediation Consultancy site immediately.

 

Complaints Procedure

 

Service standards

We aim to provide a high level service to all our clients but occasionally things can go wrong. When this happens we will do everything we can to put things right and assist you.

 

What to do if you have a complaint?

If you have a complaint about our service, please contact us.

For the purposes of handling complaints our working day is 9am to 5pm Monday to Friday, excluding Bank Holidays.

By email: Please email us at thecollaborator@icloud.com and we will attempt to resolve your complaint by close of business the following working day. If we are unable to resolve your complaint, we will try and agree the next steps with you.

Should you wish to use an alternative means of communication, we are happy on request to correspond with you by telephone.

Please include your name and address, a contact telephone number and details of why you are unhappy. This will help us to respond to you as quickly as possible. If we do not have enough information to investigate your complaint we will try and contact you to ask for further details.

If we are unable to resolve your complaint by the close of business the next working day, we will send a written acknowledgement of your complaint to you within five working days of its receipt. In our acknowledgement we will advise you of the name and job title of the person who will be dealing with your complaint.

By the end of eight weeks after receipt of your original complaint letter we will send you a final response or a letter explaining why we are still not in a position to issue a final response and advising you of when we expect to be able to do so.

You may after eight weeks, or if you are unhappy with our response to your complaint, contact the Financial Ombudsman Service who may be contacted at Exchange Tower, London, E14 9SR. Telephone 0800 0234567. Web www.financial-ombudsman.org.uk

 

If your complaint is regarding a service that you have received from a mediator then you must complain directly to the relevant mediation service provider responsible for supplying the service about which you wish to complain. If you wish to raise a formal dispute you can do so through the European Commission’s Online Dispute Resolution procedure. This procedure will help you to access the appropriate dispute resolution body.

We cannot answer complaints on behalf of a service provider or accept responsibility for any such complaints. We recommend that you visit the website of the service provider and follow their complaints procedure if you wish to make a complaint against them.

Contact Us

 

If you have any questions about this Agreement, please feel free to contact us at thecollaborator@icloud.com

payment terms
Complaints procedure
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