About the Collaborator
My professional career to date spans across 35 years. I began my journey in the retail sector in 1987 at entry level being in customer service and sales floor management. I progressed to senior management level rapidly because sales, leadership and customer service came so naturally to me. I also spent part of my earlier career working as a civil servant on the frontline for what is now referred to as the Department for Work and Pensions. The skills I learnt here were invaluable because of the experiences I had included having difficult conversations and mastering the art of communication. My later career has been spent as senior management in the dispute resolution sector focusing on sales, financial accounting, HR, Operations and marketing. My continuing studies alongside my career included social, legal and political philosophy, sales management, digital marketing and training in the foundations of commercial mediation.
Career to Date
Study Timeline 1989 - 2023
Personal Branding for Career Success
Marketing Communications as a Strategic Function
Marketing in the 21st Century
Business Branding - Strategy and Expression
Blog Blueprint: How to turn Blogging into a Career
Google Analytics Certification
Google Analytics for Beginners
Linkedin Marketing: B2B Sales & Lead Generation from scratch
Run a Social Media Marketing Online Business
SEO Training: Get free traffic to your website with SEO
SEO Tutorial for Beginners
The Complete Digital Marketing Course
The Complete Guide to designing a Mobile App
Foundation Certificate in Commercial Mediation
Commercial Mediation for the 21st Century Lawyer
Postgraduate Degree Masters: Legal and Political Philosophy
Diploma: Inclusive Education for Special Educational Needs
Undergraduate Degree BA Hons: Law
Further Education: Law, Sociology, Accounting
Work & Approach Ethic
Career Timeline 1989 - 2023
Mediation Case Management
Retail sales and Floor Management
Committed to One Another
I value the visible and invisible qualities that make you and I who we are.
I embrace the fact that every person brings a unique identity, perspective and experience to the dispute resolution process.
I am passionate about having a positive impact on the mental health and physical wellbeing of every client I interact with. I want the interaction to be a positive one for the client and for me.
I strive to make the practice of DE & I at the very heart of what I do and how I do it.
I treat every day as a learning day. I know that the broader the spectrum of our community and the more open we are to new experiences, the more we will learn.
Every client and team member should feel empowered, valued, appreciated and respected.
I will harness diversity, equity and inclusion in the following ways:
By allowing control and autonomy
I believe that more flexibility in the workplace increases productivity. I respect the privacy of others and are aware of individual needs, such as not making contact outside of working hours and permitting people to turn off visuals during video meetings. I will always be conscious of ways in which we can reduce physical and emotional burdens on people. I aim to create a culture that does not put people under unnecessary pressure.
My business is completely transparent. All employees and collaborators are welcome to know every aspect of the business, especially health and safety policy procedures.
There is no place for unconscious bias
I strive to treat everyone with understanding and compassion. Remember that we are all experiencing different things in our lives that may impact our performance at work and in our professional capacity.
I wholeheartedly embrace and respect:
Age and generation
Ethnicity and Race
Gender identity and expression and sexual orientiation
Personality and perspectives
Religion, beliefs and spirituality
Thinking and learning styles
Organisational functions and levels
My Pledge to the Planet
As a small business I am a supporter of and signatory to the World Mediators Alliance on Climate Change (WoMACC) Green Pledge. I have committed to minimising the environmental impact of each mediation in which I am directly or indirectly involved in, in the ways outlined in the Pledge, including avoiding unnecessary travel and using electronic technology wherever possible. I am also committed to encouraging those with whom I work with in the dispute resolution sector similarly to minimise their carbon emissions. I believe that each individual should be conscious of their own carbon footprint and the impact that they have on the planet every day.