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A communication plan clearly outlines the message, objective and process of your outreach activities to promote your mediation services. Whether your communication plan is small or large, formal or informal, having a well-prepared communications strategy can help you ensure a more organised, efficient presentation of your mediation services. Learning in detail about different strategies can help you create a robust communication plan that can help you reach your target audience and achieve your goals.


In this guide, we discuss the types, benefits and importance of communications strategies within a mediation organisation and suggest 10 steps to formulate an effective plan.

A Communications Strategy for Newly Qualified Mediators

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